Last updated: October 19, 2026

San Benito County Water District is committed to ensuring digital accessibility for all users, including people with disabilities. We are committed to improving the user experience for everyone and applying applicable accessibility requirements to meet the needs of our community.

1.  Our Commitment

We are committed to complying with Title II of the Americans with Disabilities Act, including the requirements for web content and mobile applications to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, within the applicable compliance schedule and subject to the exceptions provided by law. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments. Existing obligations to provide effective communication, reasonable modifications, and equal access continue to apply.

2.  Accessibility Features

Our accessibility work addresses the following features:

  • Text alternatives for non-text content (images, icons, and graphics).
  • Keyboard navigation
  • Adjustable text size and responsive
  • Sufficient color contrast between text and
  • Forms designed with accessible labels and
  • Compatibility with modern screen readers and assistive

3.  Ongoing Efforts

We recognize that accessibility is an ongoing process. The District will incorporate accessibility review into website maintenance and content development, address identified barriers, and provide appropriate guidance to staff members and contractors who create or maintain website content.

4.  Limitations & Alternatives

While we strive to ensure all content is accessible, some content may qualify for a limited exception from the technical standards under applicable law. Older documents and third-party content are not automatically exempt; any exception must satisfy its specific legal requirements. Content and services provided on the District’s behalf through contractual or other arrangements remain subject to the District’s applicable accessibility obligations. If you encounter an issue, please contact us so we can provide effective communication and an appropriate accessible format or accommodation.

5.  Feedback

We welcome feedback on the accessibility of our websites. If you experience any barriers or need assistance accessing content, please let us know:

If possible, identify the page or document, describe the barrier, and tell us how to contact you, your preferred accessible format, and any time-sensitive need. You do not need to provide a medical diagnosis to report a website barrier.

San Benito County Water District
Email: bmauro@sbcwd.ca.gov
Phone: (831) 637-8218
Mailing Address: 30 Mansfield Road, Hollister, CA 95023

We will respond to accessibility feedback and accommodation requests promptly, taking account of the nature of the request and any time-sensitive need. If the issue cannot be resolved promptly, we will communicate with you about available assistance and next steps.

6.  Enforcement

If you believe your accessibility rights have not been upheld, you may also file a complaint with the U.S. Department of Justice Civil Rights Division or another agency with jurisdiction over your complaint. This feedback process does not limit any rights or remedies available under applicable law.