Last updated: October 19, 2026
San Benito County Water District (the “District,” “we,” “our,” or “us”) respects the privacy of all visitors to our websites (the “Site”). This Privacy Policy explains what information we collect, how we use and share it, and how we protect and retain it.
1. Information We Collect
When you use our Site, we may collect:
- Information you provide directly: such as when you fill out forms, submit requests, or sign up for
- Technical information: such as your IP address, browser type, operating system, device or cookie identifiers, and pages visited (collected automatically through server logs and analytics tools).
- Cookies: small text files used to improve site functionality and user (See our Cookie Policy for more details.)
You can generally browse the Site without submitting your name or contact information. Technical information and cookies may be collected automatically even when you do not submit a form. Some of this information may identify or be linked to you or your device.
2. How We Use Your Information
We use the information collected to:
- Provide and improve access to public information and
- Respond to inquiries or service
- Monitor website performance and
- Ensure accessibility, usability, and reliability of the
We do not use your information for targeted advertising or commercial profiling.
3. How We Share Information
We do not sell, rent, or trade your personal information.
Information may be shared only as permitted by applicable law, including:
- With authorized employees or service providers who need it to perform District business or provide services on the District’s behalf.
- With other government agencies when necessary and legally authorized to fulfill a public service
- As required or permitted by applicable law, including the California Public Records Act, lawful subpoenas, and court orders, subject to applicable exemptions and confidentiality requirements.
Messages, forms, and other information submitted through the Site may become District records subject to disclosure under the California Public Records Act (Government Code § 7920.000 et seq.), unless an exemption or other legal protection applies. Not all submitted information is public. Utility customer information receives specific protection under Government Code § 7927.410, subject to that section’s exceptions. The District will evaluate disclosure requests under applicable law.
4. Data Security and Retention
We take appropriate measures to protect the confidentiality, integrity, and availability of information collected on our Site. However, no method of electronic storage or transmission is 100% secure.
Information is retained and disposed of in accordance with applicable law, District records retention schedules, and any applicable preservation requirements. A request to delete information may be limited by those requirements. Service providers retaining information on the District’s behalf must follow applicable contractual retention and return or deletion requirements.
5. Third-Party Services
Some pages on our Site may include links to independent third-party websites or services. We do not control the privacy practices of independent external sites. We encourage you to review their privacy policies before providing any personal information. Embedded third-party tools may also receive technical information when a page loads. This distinction does not relieve the District of its legal obligations for services provided on its behalf.
Service providers handling information on the District’s behalf must use it only for authorized purposes, subject to applicable law and their agreements with the District.
6. Children’s Privacy
Our Site is intended to provide information and services to the public and is not directed toward children under the age of 13. We do not request that children under 13 submit personal information through the Site. If you believe a child has submitted personal information, please contact us so we can address it in accordance with applicable law and records retention requirements.
7. Your Choices
You may:
- Disable cookies through your browser
- Choose not to provide personal information when requested (though information necessary to process a particular request may be required for that service).
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in technology, law, or our practices. Updates will be posted on this page with a revised “Last updated” date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
San Benito County Water District
Email: bmauro@sbcwd.ca.gov Phone: (831) 637-8218 x.110
Address: 30 Mansfield Road, Hollister, CA 95023